Review review

Total Score: 7.3/10

I had great expectations from this service. It seemed like a reliable option, mainly because of the clean website and positive client testimonials featured on the main page. I don’t believe they are true. My resume was 3 days late, and it wasn’t anywhere near the level of quality you would expect from a professional writing service.

Online Reputation

The website is informative enough. I could easily find details about the prices, as well as the services this company provides. I noticed something unusual with the Facebook profile, though: the reviews are either extremely positive, or extremely negative. A reputable online service maintains a high level of quality and support for all customers. It seems like that’s not the case with

The Company’s Services and Guarantees

This resume writing agency offers the following types of resumes: basic, deluxe, premium and ultimate. You can also order a CV, federal resume, LinkedIn profile writing, job board posting, electronic resume, statement of purpose for college admission, and few other types of products.
The company claims to provide unlimited revisions until full satisfaction, free resume updates within 6 months, and a 60-day interview guarantee. That’s a lot of promises for a company that fails to deliver basic level of quality on time.

Pricing and Discount Policy

The Basic resume costs $125, and it comes in a package with a cover letter. That’s a nice price when you get two job application documents. The Ultimate resume (I still don’t understand how the actual resume is different from the Basic one) costs $485 and it comes in a package with LinkedIn profile building, and professional biography. As you can see, these are packages that probably feature the same type of resume. CVs come with the same prices, although this type of document usually costs more at other websites.
There are no specific discounts, but you save some money when you buy a higher-level package.

Customer Support

I tried contacting the support via live chat when I realized the resume was late, but I did not get a response. The agent asked what I needed, and when she realized that I was a current customer with a complaint, she simply chose not to offer specific answers. She just said “be patient and we will get back to you.”
There is a convenient form on the contact us page, which enables you to submit an inquiry, testimonial, or complaint.

Payment System

The payments are secured with a Web Server Certificate. That was enough for me to realize that my payment information would be safe. The system accepts PayPal, MasterCard, Visa, American Express, and Discover Card.

Quality of Delivered Products

I ordered the Basic package, but that doesn’t mean I expected a document on high-school level. This resume was ridiculous. I always support simplicity, but this style not simple; it was pedestrian. I contacted the support and they didn’t even understand what the problem was. The cover letter, which came in the package, was even worse.
I did get a free amendment, but don’t trust the claim that they will work on the document until you’re fully satisfied. I did not like the second version and I requested for another revision, but they said they had done enough. To make things worse, I received the first version of my resume 3 days late.

Do you share my impressions for this service? Maybe you had a better experience? Share your comments about my review.

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